Terms & Conditions
Use of the Website
By browsing or ordering from this website you agree to these terms. The site is intended for personal, non-commercial use. You agree not to misuse it, attempt to disrupt it, or copy its content for resale. We may update these terms from time to time, and continued use of the site means you accept the version in force at that time.
Orders and Payments
Orders are placed and paid for on this website. Payments are processed securely by Razorpay (Razorpay Payment Solutions Pvt. Ltd.), a third-party payment gateway authorised by the Reserve Bank of India, letting you pay by UPI, credit or debit card, net-banking, or wallet. Your payment is handled entirely within Razorpay's secure checkout — we never see or store your card number, CVV, or UPI PIN. An order is confirmed only once Razorpay confirms the payment to us. All prices are listed in Indian Rupees and are inclusive of all applicable taxes. Delivery is free across India; delivery timelines are set out in our Shipping Policy. We reserve the right to decline or cancel an order where an item is unavailable or a pricing error has occurred, in which case any amount already paid is refunded in full.
Cancellation Policy
Orders can be cancelled within 24 hours of being placed. Contact us on WhatsApp to request a cancellation. Once an order has shipped it can no longer be cancelled, and the return policy below applies instead.
Return Policy
Rubab does not accept change-of-mind returns. A return is accepted only if an order arrives damaged or the wrong product is received, and it must be reported on WhatsApp within 48 hours of delivery with the order number, clear photos or a video of the issue, and photos of the packaging where relevant. For an approved return, Rubab covers the return shipping and provides a replacement or refund, as appropriate. Returns are not accepted for change of mind, a colour or length selected incorrectly when ordering, products used, washed, cut, altered or stitched after delivery, or damage caused after delivery. See our Return Policy for how to request one.
Refunds and Payment Disputes
Where an approved return is refunded, we initiate the refund through Razorpay to your original payment method within 5–7 business days of the returned item reaching us; the same applies to any order we cancel or decline. Once initiated, the time your bank, card issuer, or UPI provider takes to credit the amount is outside our control. If you believe a payment was charged in error, contact us first — any chargeback or payment dispute is handled through Razorpay's dispute process.
Intellectual Property
The Rubab name, logo, product photography, written copy, and site design are the property of Rubab and are protected by applicable intellectual property law. You may not reproduce, distribute, or use them for commercial purposes without our written permission.
Governing Law
These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts of Punjab, India.